Refund policy

We want you to love your fragrance. If you're not satisfied, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging. To initiate a return, please contact us at fragrancegalore22@gmail.com.

Our Commitment Your satisfaction is important to us. If something isn't right with your order, we're here to make it right.

Return Window We accept return requests within 14 days of the delivery date. To be eligible, items must be unused, unopened, and in their original packaging.

Non-Returnable Items For hygiene reasons, we are unable to accept returns on opened or used fragrance products. Please inspect your order upon delivery and contact us immediately if there is an issue.

Damaged or Incorrect Orders If your item arrived damaged, defective, or you received the wrong product, please contact us within 7 days of delivery with a photo of the item and your order number. We will offer a replacement or full refund at no cost to you.

How to Request a Return Email us at fragrancegalore22@gmail.com with your order number and reason for return. We will respond within 1–2 business days with instructions. Do not ship items back without prior authorization.

Refund Processing Once your return is approved, refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges We do not offer direct exchanges at this time. If you'd like a different product, please return your original order (if eligible) and place a new order.

Questions? Email us at fragrancegalore22@gmail.com and we'll get back to you within 1–2 business days.